Information for Clients
Our friendly dental team are here to help you and if you require emergency dental care we can offer advice over the phone and will schedule you an appointment as soon as we can, often on the same day. We aim to ensure your dental care is accessible, affordable and that all treatment is provided in an efficient and comfortable manner. Whatever dental care you need, please just call us as no problem is too big or too small.
We make every effort to see patients in pain or discomfort as soon as possible, providing diagnoses and emergency treatment to help you feel more comfortable. If further restorative treatment is required this will be carried out during subsequent visits.
When to Seek Immediate Emergency Dental Care?
If you have dental pain or discomfort that is accompanied by facial swelling, a fever or a general sense of feeling unwell then please contact us without delay. A severe dental infection requires immediate treatment as otherwise it could affect your general health. A fractured tooth needs emergency dental care because this can expose the tooth pulp, leaving it open to infection and it may also feel very sensitive or painful. With emergency dental care we can restore the tooth. You should also come and see us straightaway if you knock out a tooth. Sometimes it is possible to reinsert it, but this procedure is generally more successful is performed within an hour of the accident. If a child knocks out a primary tooth then please don’t try to reinsert it as this could damage the adult tooth underneath. Instead, bring them into see us as soon as you can so we can more fully assess their mouth.
We accept all major health funds but if you aren’t sure, please talk to our knowledgeable dental team.
All veterans and their eligible dependants are warmly welcomed and we are honoured to provide services under Veterans Affairs.
Our payment terminal provides instant, on-the-spot claims, so patients only need pay the gap or difference between the treatment cost and the benefits covered by the insurance. Patients are not left out of pocket while their claim is being processed.
Medicare Child Dental Benefit Schedule
The Child Dental Benefits schedule provides $1000 of essential dental care services for eligible children who are registered with Medicare and aged between two and 17 years old, over a two-year calendar period. This scheme covers preventative dental care treatments including check-ups and cleans, x-rays, fissure sealants and fluoride treatments as well as basic dental care services such as fillings, root canal treatment and tooth extractions. It does not cover orthodontic treatment or cosmetic dentistry or any dental work that must be carried out in a hospital environment. For more information and to discover if your child is eligible, please talk to our dental team.
We are partnered with Denticare, one of the leading Australian dental finance providers and which offers a range of affordable payment plans. Payments accepted include credit cards or direct debit.
Discount Program for Pensioners and Students
Our practice offers a 10% discount for students and for pension card holders.
About Our Local Business Program
As a business committed to our community, Newcastle city Dental has created an exclusive local business program. This program provides benefits to employees of our partnered local businesses, including discounts off all dental procedures. If you are interested in learning more about this program then please ask for further information.
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